What you are buying, and how billing, renewal and refunds work.
Last updated 16 July 2026
These terms govern your Virtual Miner rental. Further sections covering company details, acceptable use, data protection, liability and governing law are being finalised and will be published here.
1.1 The service. A Virtual Miner is a rental of real Bitcoin (SHA-256) mining hashrate for a fixed term. For the duration of your rental we direct the purchased amount of genuine mining work — the TH/s stated on your order — at the Bitcoin payout address you provide, solo-mining style: if the work we perform for you solves a Bitcoin block, the entire block reward is paid by the Bitcoin network directly to your address. We never receive, hold, or share mining proceeds.
1.2 No promised earnings. Solo mining is a long-shot by design. At the hashrates sold here, the overwhelmingly likely outcome of any rental is no reward at all — exactly as it would be on physical hardware of the same speed. You are buying the same block-finding odds as owning the equivalent miner, not an income product, an investment, or an interest-bearing instrument. Statistics shown on your dashboard (shares, best difficulty, delivered work) prove work performed; they are not earnings.
1.3 Fleet orders (quantity). An order for multiple Virtual Miners of the same model (“fleet”, e.g. 10× 1.2 TH/s) is a single rental contract for the combined hashrate (in the example, 12 TH/s), delivered to a single payout address over a single term, on one invoice. Block-finding odds of a fleet equal the sum of its miners' odds.
1.4 Your payout address. You are solely responsible for the accuracy and control of the Bitcoin address on your order. Bitcoin payments are irreversible: a reward paid to the address you supplied is delivered even if you mistyped it or lost its keys. We validate address format, but we cannot verify ownership. The address cannot be changed retroactively for work already performed.
2.1 Your rental term starts when we activate your order (normally within minutes of payment) and ends after the purchased duration. Start and end times are shown on your Orders page.
2.2 Delivered hashrate is measured as difficulty-weighted work averaged over the rental term. Because one physical machine serves many virtual miners in turn, your live rate arrives in bursts; the trustworthy figure is the running average, which will track your purchased rate over the term. Your dashboard shows this accounting in full — it is the same data we use.
2.3 If we under-deliver your average purchased rate over the term due to supply failures on our side, we will either extend the rental pro-rata or refund the undelivered fraction — our choice, and we tell you which.
3.1 Prices are shown and charged in EUR (or USD for buyers outside the EU, where offered). For EU consumers, VAT of your country of residence is added at checkout at the rate applicable on the payment date.
3.2 Payment is processed by Mollie B.V., our payment provider. We do not see or store your card or bank details.
3.3 The price you pay is fixed at checkout for that order. Rate-card prices may change at any time for future orders; a change never touches an order you already paid.
4.1 What it is. If you choose Auto-renew at checkout, you authorize us to save your payment method with our payment provider (Mollie) and to charge it automatically before each term ends, so your Virtual Miner keeps mining without interruption. Each renewal extends the same miner: same payout address, same hashrate, and your accumulated statistics continue.
4.2 Renewal price. Each renewal charges the same net price as your original order, minus any auto-renew discount shown at checkout, plus VAT at the rate applicable on the renewal date. If we ever need to change your renewal price, we will notify you by email at least 14 days before the charge; the change applies only if you do not cancel, and cancelling is free and immediate.
4.3 Advance notice. We email you a reminder before every renewal charge, stating the date, the amount, and how to cancel. The notice is at least 1 day ahead for weekly terms, 3 days for monthly terms, and 5 days for terms of six months or longer. Terms shorter than a week are not offered with auto-renew.
4.4 Timing. The renewal charge is attempted up to 24 hours before your current term ends. A successful charge extends the term from its scheduled end — you never lose paid time to an early charge.
4.5 Cancelling auto-renew. You can switch Auto-renew off at any time on your Orders page, with one click, up until the moment a renewal charge is made. Cancelling stops future charges; your miner still runs to the end of the period you already paid for. Cancelling auto-renew is not a termination of the current rental and costs nothing.
4.6 Failed charges. If a renewal charge fails, we retry (up to three attempts in total, all before your term ends) and email you a link to complete the payment manually. If payment is not completed by the end of the paid term, the rental simply expires: mining stops, auto-renew is switched off, and you owe us nothing further. We never extend service on credit and never pursue a failed renewal as a debt.
4.7 Ending the program. We may discontinue the Auto-renew feature or decline further renewals (for example, if we cannot source supply) with notice to you; your current paid term is always honored.
Orders without auto-renew can be extended manually from the Orders page. A manual renewal is a new purchase at the then-current rate card, extending the same miner without a gap if paid before expiry. We may email you a courtesy reminder before your rental expires; you can opt out of reminder emails without affecting your service.
6.1 If you are an EU consumer, you may withdraw from a rental within 14 days of purchase without giving a reason, by contacting us or using the cancel option on your Orders page.
6.2 At checkout you expressly request that we begin performance immediately. If you withdraw after mining has started, we refund the price of the unused portion of the term (pro-rata by time, incl. its VAT), via your original payment method within 14 days. Work already performed stays performed — any block found before withdrawal is, as always, paid to your address by the network.
6.3 Renewal periods are separate purchases with their own 14-day window, applied the same way from the renewal charge date.
6.4 Nothing here limits your statutory rights, including remedies for services not performed as described.
If a payment is reversed (chargeback) or refunded outside clause 6, the associated rental and any unexpired renewals of it may be deactivated from the reversal date. We may decline future orders from customers with unresolved reversals.
8.1 Short interruptions (maintenance, upstream pool restarts, supply reconnects) are inherent to mining and do not reduce your term; our delivery obligation (2.3) is measured over the whole term, not per minute.
8.2 For prolonged outages on our side we extend the affected rentals by the outage duration or refund pro-rata, at our choice. Events outside our reasonable control (grid failures, network-wide incidents, acts of authorities) suspend our obligations for their duration.